elotto Privacy Policy – How We Handle Your Personal Information

When you register and use the elotto platform, we collect several categories of personal information necessary to operate our services safely and effectively. During the registration process, we collect account information including your full name, date of birth, email address, username, and a securely hashed version of your password. We also collect local payment information associated with your Philippine Peso (PHP) transactions, such as your preferred payment method details, transaction history, and deposit and withdrawal records, all of which are necessary for processing your financial activities on the platform.

In addition to account and payment data, elotto automatically collects device and browser data whenever you access the platform. This includes your IP address, device type, operating system, browser version, screen resolution, and general geographic location based on your IP. We also gather usage data — such as the pages you visit, the games you play, session duration, click patterns, and referral sources — to help us understand how our platform is being used and to continuously improve the experience for Filipino players. All data collection is conducted in accordance with applicable Philippine data privacy regulations, and we only gather information that is relevant and necessary for the purposes described in this policy.

elotto uses cookies and similar tracking technologies to deliver a smooth, personalized, and secure experience across all devices. Cookies are small text files stored on your browser or device that allow us to remember your preferences, maintain your logged-in session, and gather anonymous analytics about how the platform is used. We use strictly necessary cookies to ensure core platform functions — such as account login, session management, and secure payment flows — work correctly at all times.

In addition to essential cookies, elotto uses analytics cookies to understand aggregate patterns in user behavior, which helps our team identify areas for improvement and ensure the platform performs reliably on both desktop and mobile devices. We do not use cookies to build advertising profiles or to share behavioral data with external advertising networks. You may configure your browser settings to block or delete cookies at any time; however, please note that disabling strictly necessary cookies may affect your ability to log in or use certain features of the platform. By continuing to use elotto after being informed of our cookie practices, you consent to the use of cookies as described in this section.

elotto does not sell, rent, or trade your personal information to any third party for commercial purposes. We may, however, share limited and necessary data with a carefully vetted group of trusted service providers who assist us in operating the platform. These include payment processors who handle Philippine Peso transaction flows, game content providers who deliver the sportsbook, live casino, and slot experiences on our platform, and technology infrastructure partners who support our hosting, security, and analytics capabilities.

All third-party service providers engaged by elotto are contractually required to handle your data strictly in accordance with our instructions and applicable data protection standards, and are prohibited from using your information for any purpose beyond the specific service they provide. We may also disclose personal information where required by Philippine law, court order, or government authority, or where disclosure is necessary to protect the rights, safety, or property of elotto, its users, or the public. In the event of a corporate restructuring, merger, or acquisition, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy. elotto will notify users of any material changes to third-party data sharing arrangements through an updated version of this Privacy Policy.

elotto is strictly an adults-only platform and is not intended for use by anyone under the age of 18. We do not knowingly collect, store, or process personal information from individuals who are under 18 years of age. As part of our registration process, we require users to confirm their age, and we reserve the right to request official government-issued identification or other proof of age at any time to verify compliance with this requirement.

If elotto becomes aware that personal data has been collected from a user who is under 18, we will take immediate steps to delete that information from our records and to close the associated account. Any winnings or balances associated with an account found to belong to a minor will be forfeited in accordance with our Terms and Conditions. We strongly encourage parents and guardians to monitor the online activity of minors in their care and to make use of parental control tools available on their devices and internet service providers. If you believe a minor has registered on the elotto platform, please contact our support team immediately so that appropriate action can be taken without delay.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way elotto handles your personal data, we encourage you to get in touch with our support team. Our team is available to assist you with data access requests, correction or deletion requests, complaints about data handling practices, or any general privacy-related inquiry you may have. The fastest way to reach us is through the dedicated support channels listed in the FAQ section of the platform.

You may also contact our data privacy team directly by email at [email protected] for privacy-specific matters. We aim to acknowledge all privacy inquiries within two (2) business days and to provide a full response within fifteen (15) business days of receiving your request, in accordance with applicable Philippine data privacy regulations. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the regulatory authority responsible for overseeing compliance with the Data Privacy Act of 2012. elotto is committed to resolving all privacy concerns fairly, transparently, and in a timely manner, as part of our broader commitment to earning and maintaining the trust of our users across the Philippines.